Rules and customer resources
Be courteous, friendly and cordial. You already know about the need to be courteous, friendly and cordial. The issue is how it manages to convey to customers. corts Being friendly and cordial. You already know about the need to be corts, friendly and cordial. The issue is how to be able to transmit that to the customers. Well, the polite has to do with following the rules of conduct and a protocol for each occasion. Remember what that men open doors for women to go first, or that rule that says that when you get to a place to say hello but do not know anyone? Well, these are rules of courtesy to his customers like to receive.
The kindness est in the gestures that accompany the actions we perform for our clients. For example, if a customer wants to try on a garment in our store, we can accompany, do it with a smile, a smooth ride and commenting on something nice. That would seem kind on our part. Lastly, the warmth is the excitement that we broadcast to customers when they do feel the pleasure of having you, when we show we have the pleasure to serve and help. Smile Smiling is the gesture ms universal among humans. The smile is pure COMMUNICATION. Importantsimo element is a non-verbal language with which we communicate with our customers every day.
When we deal personally with someone 75% of the COMMUNICATION we establish the order of language is extra-verbal or nonverbal, that is, that when serve a customer in person, our non-verbal language is more important than what we say. Smiling is the easiest way to show our client friendliness, warmth and disposicin to help. The smile you and predisposes client to an open and relaxed relationship. Positive attitude at work. One of the things you expect a customer is a positive attitude by the caregiver or the recipient.
When an employee has a whiny attitude, refusal, reluctance to the work it does, it transmits to customers. Customers are served with a negative attitude react the same way, you get defensive, complaining employees are negatively predisposed to such business or enterprise. The human attitudes are a reflection of our states of minimum. If we feel bad, we have a bad attitude to our environment and bad for the dems try. Similarly, if we feel good about ourselves, we will either DEMs and nurture a virtuous circle in its relationships with customers. Maintain the workplace in good condition, clean and tidy. One way to show our customers positive attitude, our kindness and disposicin, The business is keeping our work in optimal conditions. A neat and clean place speaks for us about how we relate with others. Suppose I meet clients at my desk. The desktop est dirty, full of ash and vacos coffee cups, papers cluttered, chair for my client has broken the upholstery, how you feel my client?.
Now suppose that I must get my client in my office. The same est heated gently flavored, there is a silln upholstery and soft for my client, a coffee maker with hot coffee waiting and a soft music. How my client will feel when it comes to my office, it does happen, I invite you to sit down and ask me to wait a moment while I finish talking on the phone? It feels different not? Good presence. ‘s presence is what is transmitted along body image. Those elements that are part of the COMMUNICATION nonverbal part of the presence of each. Body attitude, gesture, gaze, smile, dress, etctera are all elements that are part of what is called good looks. In short, is the image we convey ourselves. Of course it is also important take into account the elements of verbal COMMUNICATION, a person who dresses well but speaks very badly, as to convey a poor image of s itself. Our customers like to socialize with people who may feel sympathetic to their tastes and interests.
This image IDENTIFICATION between the employee and the customer produce more positive vnculos likely to continue. When our customers feel that we are like them, they believe that we can better understand what they need and can trust us. I’ll give an example that goes against all these ideas now told, and I hope you tell me qu same things were bad in this business. I decide to go shopping. I wanted an outfit for job interviews. I like to show my best image when I meet a client. Take a walk down a street cntrica, very commercial. I stop at a local women’s clothing, Classical, and more very expensive. From the window I see the local inward. Two girls, about 25 years, dressed in jeans and T-shirts of cotton. One of them has a package of cookies in hand and eat while talking to the other. The other employee has his cell phone in hand, seems to be sending a message. In the window there is a little outfit I like. S not what to do. I decide to enter.
One of them looks at me from ATRS counter and waits for me to come. It produces the following dialogs. Hello What’s up? I see this outfit who is in glass, can it be? S, sperm. While I wait, the other employee tries to change the music on the radio. Ac, tens tells me the girl who went to get the outfit -. If all Quers probrtelo pods (where they were sealed to testers). I speak to a tester. I try on clothes. I need a size smaller, but the employee is too far for me to hear and the music too loud. Tester and when I get out of my way to the counter, I realize that something makes me uncomfortable. I feel I am making an effort to buy all. They go through my head a sensation Montner I can not be processed. Quers see anything? said the little girl. No thanks, contest, while leaving the outfit above the counter, full of other clothes, and I all decided to leave.
Once outside the room, I could begin to clarify everything that happened in so little bean qu minutes Haban me things out of business. Dear friends, I hope that the business was not one of you. are encouraged to make a list of errors and attention at this location envirmela?
